Payment Policy

Effective Date: March 24, 2026

Overview

This Payment Policy explains how payments are handled for purchases made through thefalconbooks.com, operated by Falcon Books in Dubai, United Arab Emirates.

Accepted Payment Methods

We accept online payments through Paymob using eligible Visa, Mastercard, and American Express credit or debit cards. Apple Pay may also be available on supported devices. The payment options available for your order will be displayed at checkout.

Cash on Delivery (COD) and PayPal are not available.

Currency and Order Total

Payments are charged in UAE dirhams (AED). If prices are displayed in another currency while you browse, the final amount payable in AED will be shown at checkout before you place your order.

Your checkout total will include the product price, applicable delivery charges, and any applicable taxes.

Payment Authorisation

By submitting your payment, you authorise the payment provider to charge the total displayed at checkout. We process orders after payment has been successfully authorised.

Payment Security

Online payments are handled through Paymob’s payment service. Falcon Books does not store full payment card numbers. Please see our Privacy Policy for information about how we handle personal information.

Taxes

Any applicable taxes will be reflected in the order total at checkout. An order confirmation or invoice will be provided as required.

Failed or Declined Payments

If your payment fails or is declined, your order may not be completed. Please check your payment details or use another available online payment method.

If you believe you were charged but did not receive an order confirmation, contact us at info@thefalconbooks.com with the relevant transaction details so we can investigate.

Order Verification

To help prevent fraud, we may request additional information to verify an order. We may decline or cancel an order if payment cannot be verified or fraudulent activity is reasonably suspected. If we cancel an order after payment has been collected, we will issue a refund.

Refunds

Eligible refunds are handled according to our Return, Refund & Exchange Policy. Approved refunds are issued to the original payment method, subject to the payment provider’s processing time.