Shipping policy

 

This Shipping Policy applies to orders placed through thefalconbooks.com.

Falcon Books ships from Dubai to six GCC countries. The table below shows our delivery options by country. Your exact delivery charge and estimated delivery time are always confirmed at checkout before you pay.

Estimated Delivery Times & Shipping Costs

Important: The delivery timelines mentioned above are tentative estimates and are not guaranteed. Orders may arrive earlier or later than the estimated delivery dates due to customs clearance, public holidays, remote locations, courier operations, or unforeseen circumstances.

Order Processing

We aim to process orders within 1–2 business days after payment confirmation. Our business days are Monday to Saturday, excluding public holidays in the United Arab Emirates. Orders placed on a Sunday or public holiday are processed on the next business day. Public holidays in the destination country may add to delivery time. If an item is unavailable or your order needs additional review, we will contact you.

You will receive a shipping confirmation by email when your order is dispatched.

Where We Ship

We ship to eligible addresses in the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain. Delivery availability for your address will be confirmed at checkout. If checkout does not offer a shipping option for your address, we cannot accept the order for delivery to that address.

Shipping Charges

Delivery is free on all orders to the UAE, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain, with no minimum order value.

Delivery Times

Any delivery estimate shown at checkout or in your shipping confirmation refers to the period after dispatch. Your total delivery time includes order processing time plus transit time.

Delivery times are estimates and may vary because of courier operations, customs processing for cross-border orders, public holidays, weather, or other circumstances outside our reasonable control. If we become aware of a significant issue with your delivery, we will contact you where possible.

Couriers and Tracking

We select the delivery provider based on the destination and available service. If tracking is available for your shipment, we will send the tracking details to the email address provided with your order.

Please check that your delivery address and contact number are correct before completing checkout. If you notice a mistake after ordering, contact us as soon as possible. We will try to help, but an address change may not be possible after dispatch.

Cross-Border Orders

For deliveries outside the UAE, any customs duties, import taxes, or other destination-country charges will be handled as stated at checkout. If a charge is not collected at checkout, the destination country or courier may request payment before delivery. Contact us before ordering if you need help understanding the charges shown for your destination.

Lost, Delayed, or Damaged Deliveries

If your package is delayed, appears lost, or arrives damaged, contact us at info@thefalconbooks.com with your order number and details of the issue. For damage, please include photos of the book and packaging if available.

Please report a damaged delivery as soon as possible, ideally within 7 days of delivery, so we can investigate promptly. This reporting request does not limit your rights under applicable consumer protection law or our Return, Refund & Exchange Policy.

We will review the issue and work with the delivery provider where needed to arrange an appropriate resolution.