Privacy policy

Effective Date: March 24, 2026

At Falcon Books (“we”, “us”, or “our”), we design our services with your privacy and trust in mind. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or make a purchase through thefalconbooks.com.

Information We Collect

Information you provide: When you place an order, create an account, subscribe to updates, or contact us, we may collect your name, email address, phone number, billing and delivery addresses, order details, account details, and any information you include in your message to us.

Information collected automatically: When you use our website, we may collect your IP address, device and browser information, pages viewed, and information about how you interact with the site. We may collect some of this information through cookies and similar technologies.

Payment information: Payments are handled through the payment methods available at checkout. Payment providers process the information needed to complete your transaction. We receive payment and transaction details needed to manage your order, but we do not store your full payment card number.

How We Use Your Information

We use personal information to:

Process payments, fulfil orders, and arrange delivery;
Send order updates and respond to customer support requests;
Manage accounts, returns, refunds, and exchanges;
Maintain, secure, and improve our website and services;
Understand how customers use our website;
Send newsletters or promotions where you have chosen to receive them, with an option to unsubscribe; and
Comply with applicable legal obligations and address fraud or security concerns.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand website usage, and improve your experience. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect how the site functions.

How We Share Information

We may share information with service providers who help us operate the store, including website hosting, payment processing, delivery, customer support, analytics, and email services. We share information needed for them to perform those services.

We use Shopify to host our store and process orders, and Paymob and Apple Pay to process payments. These providers receive only the information needed to perform their services.

We may also disclose information when required by applicable law, to respond to a lawful request, to protect our rights or customers, or as part of a business transfer. We do not sell or rent your personal information to third parties for their own marketing.

International Processing

We are based in Dubai, United Arab Emirates, and may serve customers in other countries. Some service providers may process or store information outside the UAE or outside your country of residence. Where information is transferred internationally, we take steps required by applicable law to protect it.

How Long We Keep Information

We keep personal information for as long as reasonably needed to fulfil the purposes described in this policy, including managing orders and customer requests, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we delete it or take steps to make it anonymous, where appropriate.

Security

We use reasonable measures to protect personal information from unauthorised access, loss, misuse, or disclosure. No method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on applicable law, you may be able to request access to your personal information, ask us to correct or delete it, object to or restrict certain processing, request a copy of your data, or withdraw consent where processing relies on consent. Some requests may be limited by legal or record-keeping obligations.

To make a privacy request, email info@thefalconbooks.com. We may need to verify your identity before responding.

You can unsubscribe from marketing emails using the link in the email or by contacting us. Unsubscribing from marketing will not stop essential messages about your orders.

Children’s Privacy

Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email us and we will delete it.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. We will post the updated version on this page and revise the effective date above.