You're Not Tired. You're Undisciplined

This Shipping Policy applies to orders placed through thefalconbooks.com.

Falcon Books ships from Dubai to six GCC countries. The table below shows our delivery options by country. Your exact delivery charge and estimated delivery time are always confirmed at checkout before you pay.

Estimated Delivery Times & Shipping Costs

Important: The delivery timelines mentioned above are tentative estimates and are not guaranteed. Orders may arrive earlier or later than the estimated delivery dates due to customs clearance, public holidays, remote locations, courier operations, or unforeseen circumstances.

Order Processing

We aim to process orders within 1–2 business days after payment confirmation. Our business days are Monday to Saturday, excluding public holidays in the United Arab Emirates. Orders placed on a Sunday or public holiday are processed on the next business day. Public holidays in the destination country may add to delivery time. If an item is unavailable or your order needs additional review, we will contact you.

You will receive a shipping confirmation by email when your order is dispatched.

Where We Ship

We ship to eligible addresses in the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain. Delivery availability for your address will be confirmed at checkout. If checkout does not offer a shipping option for your address, we cannot accept the order for delivery to that address.

Shipping Charges

Delivery is free on all orders to the UAE, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain, with no minimum order value.

Delivery Times

Any delivery estimate shown at checkout or in your shipping confirmation refers to the period after dispatch. Your total delivery time includes order processing time plus transit time.

Delivery times are estimates and may vary because of courier operations, customs processing for cross-border orders, public holidays, weather, or other circumstances outside our reasonable control. If we become aware of a significant issue with your delivery, we will contact you where possible.

Couriers and Tracking

We select the delivery provider based on the destination and available service. If tracking is available for your shipment, we will send the tracking details to the email address provided with your order.

Please check that your delivery address and contact number are correct before completing checkout. If you notice a mistake after ordering, contact us as soon as possible. We will try to help, but an address change may not be possible after dispatch.

Cross-Border Orders

For deliveries outside the UAE, any customs duties, import taxes, or other destination-country charges will be handled as stated at checkout. If a charge is not collected at checkout, the destination country or courier may request payment before delivery. Contact us before ordering if you need help understanding the charges shown for your destination.

Lost, Delayed, or Damaged Deliveries

If your package is delayed, appears lost, or arrives damaged, contact us at info@thefalconbooks.com with your order number and details of the issue. For damage, please include photos of the book and packaging if available.

Please report a damaged delivery as soon as possible, ideally within 7 days of delivery, so we can investigate promptly. This reporting request does not limit your rights under applicable consumer protection law or our Return, Refund & Exchange Policy.

We will review the issue and work with the delivery provider where needed to arrange an appropriate resolution.

At Falcon Books, we want your books to reach you in good condition. This policy explains how returns, refunds, and exchanges work for orders placed on thefalconbooks.com.

Return & Exchange Window

You may request a return or exchange within 30 calendar days of delivery, subject to the conditions below.

Return Eligibility

For a standard return or exchange, the book must be:

• Unused and in its original condition

• Free from markings, writing, highlighting, or other damage

If your book arrives damaged, is defective, or is different from the item you ordered, please contact us so we can review the issue and arrange a suitable resolution.

How to Request a Return or Exchange

Email info@thefalconbooks.com and include:

• Your order number

• The book title

• The reason for your return or exchange

• Photos, if the book arrived damaged, defective, or incorrect

We will review your request and provide return instructions. Please do not send a book back before receiving instructions from The Falcon Books.

Return Shipping Costs

For a standard return, the customer is responsible for return shipping costs. If the book arrived damaged, is defective, or the wrong item was sent, Falcon Books will cover the reasonable return shipping cost or arrange an appropriate return method.

Original shipping charges are non-refundable for standard returns. This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after receiving and approving the returned book. Your payment provider may take additional time to show the refund in your account.

Exchanges

You may request an exchange within 30 calendar days of delivery if the book meets the eligibility conditions above. If a book arrives damaged, is defective, or the wrong item was sent, contact us with the order details and photos so we can arrange a suitable resolution.

Please contact us at info@thefalconbooks.com with your order number, book title, and a description of the issue. Exchange instructions will be provided after the request has been reviewed.

Effective Date: March 24, 2026

At Falcon Books (“we”, “us”, or “our”), we design our services with your privacy and trust in mind. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or make a purchase through thefalconbooks.com.

Information We Collect

Information you provide: When you place an order, create an account, subscribe to updates, or contact us, we may collect your name, email address, phone number, billing and delivery addresses, order details, account details, and any information you include in your message to us.

Information collected automatically: When you use our website, we may collect your IP address, device and browser information, pages viewed, and information about how you interact with the site. We may collect some of this information through cookies and similar technologies.

Payment information: Payments are handled through the payment methods available at checkout. Payment providers process the information needed to complete your transaction. We receive payment and transaction details needed to manage your order, but we do not store your full payment card number.

How We Use Your Information

We use personal information to:

• Process payments, fulfil orders, and arrange delivery;

• Send order updates and respond to customer support requests;

• Manage accounts, returns, refunds, and exchanges;

• Maintain, secure, and improve our website and services;

• Understand how customers use our website;

• Send newsletters or promotions where you have chosen to receive them, with an option to unsubscribe; and

• Comply with applicable legal obligations and address fraud or security concerns.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand website usage, and improve your experience. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect how the site functions.

How We Share Information

We may share information with service providers who help us operate the store, including website hosting, payment processing, delivery, customer support, analytics, and email services. We share information needed for them to perform those services.

We use Shopify to host our store and process orders, and Paymob and Apple Pay to process payments. These providers receive only the information needed to perform their services.

We may also disclose information when required by applicable law, to respond to a lawful request, to protect our rights or customers, or as part of a business transfer. We do not sell or rent your personal information to third parties for their own marketing.

International Processing

We are based in Dubai, United Arab Emirates, and may serve customers in other countries. Some service providers may process or store information outside the UAE or outside your country of residence. Where information is transferred internationally, we take steps required by applicable law to protect it.

How Long We Keep Information

We keep personal information for as long as reasonably needed to fulfil the purposes described in this policy, including managing orders and customer requests, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we delete it or take steps to make it anonymous, where appropriate.

Security

We use reasonable measures to protect personal information from unauthorised access, loss, misuse, or disclosure. No method of internet transmission or electronic storage is completely secure.

Your Privacy Rights

Depending on applicable law, you may be able to request access to your personal information, ask us to correct or delete it, object to or restrict certain processing, request a copy of your data, or withdraw consent where processing relies on consent. Some requests may be limited by legal or record-keeping obligations.

To make a privacy request, email info@thefalconbooks.com. We may need to verify your identity before responding.

You can unsubscribe from marketing emails using the link in the email or by contacting us. Unsubscribing from marketing will not stop essential messages about your orders.

Children’s Privacy

Our website is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email us and we will delete it.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. We will post the updated version on this page and revise the effective date above.

Contact Us

For questions about this policy or your personal information, contact:

Falcon Books
G-10, Karama Gold Building
47C St – Al Karama
Dubai, United Arab Emirates

Email: info@thefalconbooks.com
Phone: +971 50 345 5403